I paid the invoice but my account is still pending.

We may have to review your account and activate your hosting manually. You do not have to panic, just submit a ticket to the Billing department and a support agent will resolve your issue.

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What payment methods are supported?

We accept all major Credit and Debit cards including PayPal via 2Checkout. We also support BTC,...

 My invoice is canceled and I am unable to pay.

If you are facing any issue with paying your invoice, whether it's canceled or other issues then...

 I paid through BTC and my invoice is still showing unpaid.

Payments made via cryptocurrency need to be verify by their network and it will take some time...

 How can I request for a refund?

You can request a refund by opening a billing ticket from your HostYD account. Please read all...

 I paid twice for the same invoice, what should I do?

The amount of invoice will credit into your HostYD account for future purchases. However, you can...