Artículos

I paid twice for the same invoice, what should I do?

The amount of invoice will credit into your HostYD account for future purchases. However, you can...

 How can I request for a refund?

You can request a refund by opening a billing ticket from your HostYD account. Please read all...

 I have too many invoices, how to merge all of them?

Open a billing ticket and support agent will merge all invoices into one.

 I paid the invoice but my account is still pending.

We may have to review your account and activate your hosting manually. You do not have to panic,...

 I paid through BTC and my invoice is still showing unpaid.

Payments made via cryptocurrency need to be verify by their network and it will take some time...

 I received an error while checkout and unable to order.

If the order cannot be reprocessed because of any error, the money will be automatically refunded...

 Is any verification required to order services?

There is no verification required to place your order. However, in some rare cases, we may ask...

 My invoice is canceled and I am unable to pay.

If you are facing any issue with paying your invoice, whether it's canceled or other issues then...

 What are the renewal prices? Are they same?

Renewal prices for each service will remain the same. You will not get any surprise charges at...

 What payment methods are supported?

We accept all major Credit and Debit cards including PayPal via 2Checkout. We also support BTC,...